Volume I — PlugVine Philosophy · Chapter 17 of 30
How Much Should You Really Know About Your Customers?
Complete visibility isn’t just unrealistic — it changes the relationship by making people objects of observation.
Businesses need enough visibility to remember important history and act responsibly. But complete visibility is neither realistic nor desirable — surveillance can change the relationship by making people objects of observation rather than participants with agency.
Where this stops short
The absence of data should not be treated as a defect to eliminate at any cost.
What this means in practice
Responsible visibility asks for the minimum information necessary to support a legitimate action, and makes uncertainty explicit.
Responsible visibility asks for the minimum information necessary to support a legitimate action and makes uncertainty explicit.
Governing Principle
Adapted from The PlugVine Canon, Volume I: PlugVine Philosophy, Chapter 17, part of The PlugVine Canon.